Shipping Policy

Thank you for choosing Raad! We are delighted to offer free shipping on all our products. Please take a moment to review our shipping policy to understand the terms and conditions associated with the delivery of your purchases.

  1. Shipping Destinations:
    We currently offer shipping within Europe,Us,Asia,middle east and Africa. If your delivery address is outside these regions, kindly note that we may not be able to fulfill your order.
  2. Processing Time:
    Once you have successfully placed an order, our team will process it within 3 to 5 days. Please note that this time frame does not include weekends or public holidays.
  3. Shipping Methods:
    We utilize reliable shipping carriers to ensure the safe and timely delivery of your items. The specific carrier used for your order will be determined based on factors such as your location, product availability, and shipping destination.
  4. Delivery Time:
    The estimated delivery time for your order depends on your location and the shipping method selected. While we strive to provide accurate estimates, please understand that actual delivery times may vary due to unforeseen circumstances such as customs delays or carrier issues. As a general guideline, you can expect your order to arrive within 7 to 10 days.
  5. Tracking Information:
    Once your order has been shipped, we will provide you with a tracking number and a link to track the progress of your package. This will enable you to stay updated on the whereabouts of your shipment.
  6. Taxes and Duties:
    Please note that any applicable taxes, customs duties, or import fees imposed by the destination country are the responsibility of the customer. We recommend contacting your local customs office for further information on potential charges.
  7. Order Modifications:
    If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please understand that once an order has been shipped, it may not be possible to make changes.
  8. Lost or Damaged Shipments:
    In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue promptly and ensure your satisfaction.
  9. Returns and Exchanges:
    For information on returns and exchanges, please refer to our Return Policy [Provide a link to your Return Policy page or include relevant details].
  10. Contact Information:
    If you have any questions, concerns, or require assistance with your order or shipping, please reach out to our customer support team. You can contact us via this email: order@maisonraad.com

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be posted on our website. By placing an order with Raad, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy.

Thank you for shopping with us!

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